Frequently Asked Questions
As a one-stop sourcing supplier with over 20 years of expertise in the dye-sublimation industry, we specialize in delivering high-quality tailored to your business needs. To help you navigate our services, we’ve compiled this FAQ section. Whether you are exploring our latest UV and laser technologies or seeking customized packaging solutions, you’ll find the answers here. Browse the questions below to learn more, or click the link to explore our full range of sublimation blanks.
We are a one-stop sourcing supplier with 20+ years of expertise in the dye-sublimation industry. We specialize in sublimation blanks wholesale and offer professional custom logo printing using sublimation, UV, and laser technologies, along withcustomized packaging solutions
Our range includes drinkware (ceramic mugs, stainless steel, glass), sublimation blanks (phone cases, coasters, tiles, magnets, plates, luggage tags, notebooks, makeup mirrors, slate paintings, glass photo frames, keychains, slippers, etc.), ornaments series (ceramic, glass, Christmas balls, transparent plastic, MDF ornaments, etc.), and cloth products (gloves, tote bags, aprons, pot mats, towels). We also provide heat transfer equipment.
20+ years of sublimation experience, one-stop service (blanks + printing + packaging), fast delivery, flexible case-based MOQ, and rigorous quality control withphysical sample confirmation via photo/video before mass production
We perform raw material checks and pre-shipment QC. Before mass production, we print a physical sample and provide photos/videos for your approval. We only start production after your final confirmation.
Yes, we provide LFGB, MSDS, CE, EN71, SGS, European Food Safety Test Reports, and other standard certifications for applicable products. Please specify your requirements.
Yes, we are committed to supporting growing brands. We offer flexible MOQ for logo printing to help you start your business with minimal risk.
To provide an accurate quote, please provide: 1. Product model/image; 2.Quantity; 3. Customization requirements (Logo file/placement); 4. Delivery city and postal code.
We support Sublimation, UV Printing, and Laser Engraving to meet various design and material requirements.
Absolutely. We specialize in bringing your unique designs to life. Simply provide your artwork, and our team will handle the rest.
High-resolution PDF, AI, or PNG (300+ DPI) are preferred for high-quality printing results.
We recommend at least 300 DPI. Lower resolution may result in blurry or pixelated prints.
Yes, mixed designs are possible. However, the MOQ per design may vary depending on the product line.
No. For sublimation, the ink is infused into the coating at high temperatures, making it permanent. UV and laser processes also ensure excellent durability
Yes, we provide transfer time/temperature parameters for all blanks and offer instructional videos to help you achieve perfect results.
Yes, all our sublimation mugs feature a professional-grade coating for vibrant and durable results.
Yes, our drinkware products are BPA-free and food-safe.
Some ceramic mugs are dishwasher safe, please consult our colleagues for details. For stainless steel, hand washing is recommended.
Yes, we can provide customized assembly services.
Varies by product. Often refundable upon bulk order.
Typically 5-7 working days after design/sample approval.
Generally based on a full case. Please consult our sales colleagues for specific details.
We offer global shipping (exceptions for certain special countries).
Shipping is calculated based on total weight, volume, destination, and shipping method.
DDP covers all taxes/duties. For DAP/FOB, customers handle import taxes.
Default is individual white box or egg crate. We also support fully customized packaging.
Yes, we can apply FNSKU and outer box labels. We offer blind shipping for dropshippers.
We accept Alibaba Trade Assurance, T/T, PayPal, Western Union, WeChat Pay, and Alipay